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Troubleshoot issue with enabling toggle for "Meeting Summary with AI Companion"

barkerjennifer0
Listener

‎2024-05-01 10:23 AM

I've attempted on my own yet I'm not understanding how to resolve. I'm interested in using the AI Companion to generate meeting summaries for upcoming meetings. When I attempt to follow the article tips to enable my settings show the "Meeting Summary with AI Companion" is locked by Admin. I have a One Pro account which appears to be a feature included in my plan. Can you clarify and guide me on what is needed to remedy. Please and thank you?

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1 REPLY 1

marafinom
Listener

‎2024-05-14 12:31 PM

Hi! If you are the owner/admin for your Zoom account, you likely need to go to ADMIN > Account Management > Account Settings > AI Companion; it sounds like you're trying to turn it on in your PERSONAL Settings area.

 

If you are not the admin of your account, you will need to contact the owner/admin at your organization, as they have the functionality turned off at an account level. This is a setting that needs to be enabled by an admin, even though it's part of your One Pro plan.